This topic may refer to Microsoft Dynamics AX, which is now called Microsoft Dynamics 365 for Operations.

Retail and commerce

This page lists the resources that are available for Retail and commerce in Dynamics 365 for Operations - Retail.

Dynamics 365 for Operations – Retail delivers a complete shopping experience, with a seamless and differentiating omni-channel solution that is modern, mobile, and global. End-to-end capabilities, from modern point of sale (POS) software solutions, store operations, merchandising, e-commerce, call center, marketing, and customer care, to supply chain, financials, and more, can be deployed in the way that makes the most sense for your business.

Retail for IT pros and developers home page

Commerce essentials home page

Call center home page

Modern Point of sale (MPOS) and Cloud POS home page

Channel setup and management

Payment processing

Products and merchandising

Inventory management

Discounts and price adjustments



Monitoring and analysis

Additional resources

  • Additional help is available as task guides inside Dynamics 365 for Operations. To access task guides, click the Help button on any page.
  • For information about Dynamics 365 for Operations, see Microsoft eLearning (requires CustomerSource account).


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