This page lists the call center resources that are available for Dynamics 365 for Operations - Retail.
- Define a call center channel and channel attributes (Task guide)
- Create a call center catalog
- Set up fraud alerts
- Set up order processing options
- Set up a continuity program for a call center
- Additional help is available as task guides inside Dynamics 365 for Operations. To access task guides, click the Help button on any page.
- For information about Dynamics 365 for Operations training, see Microsoft eLearning (requires CustomerSource account).